Need help?
If you experience any issues installing or using your eSIM, our support team is here to help.
Email support
Response time
We aim to respond within 24 hours.
Before contacting support, please check:
- Your device supports eSIM
- Data roaming is turned ON
- You are within a supported coverage area
When contacting support, please include:
- Your order reference (for example: PS-935679)
- Your ICCID (last 6 digits is sufficient)
- A brief description of the issue